The problem is caused by city fibre as it's city fibre who own the cabinets and connect people to the appropriate BNG's. This is what vodafone told me, if that's incorrect I apologise but both Vodafone and city fibre have now told me this.
When I last called I again mentioned the city fibre engineer thinks pings upto 100ms are normal and acceptable. The Vodafone engineer said that's not normal but the fact remains this is city fibres view. Other people in this thread have also been told the same thing by city fibre. That's what continues to worry me.
The city fibre engjneer told him in the chat that they are upgrading our local box and we will continue to be routed via Manchester until the work is done.
Having thought about it, I've had the problem for over 6 months now and the fact cityfibre don't care about pings, I think I / vodafone was probably just fobbed off again.
I feel arguing over who's fault it is doesn't really help us the end users. Ultimately, there are still people on BNG's miles away from their location and that needs to be fixed.
My only hope is this thread remains alive until someone senior at Vodafone picks this up and contacts cityfibre and demand that all customers are routed by their local BNG. This will fix the high pings.
.png "Community Manager"){kind=icon}
