Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[Dobs]

Just throwing a +1 into this thread.

Location: West Midlands
Infrastucture: OpenReach
Vodafone product: 500mb

Time affected for so far: 1-2 months

Trace:

Tracing route to bbc.co.uk [151.101.0.81]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  vodafone.broadband [192.168.1.1]
  2    14 ms    14 ms    14 ms  90.247.128.1
  3    21 ms    21 ms    21 ms  63.130.104.202
  4    25 ms    25 ms    25 ms  90.255.251.119
  5    21 ms    21 ms    21 ms  151.101.0.81

Trace complete.

Very frustrating and will be using it to get out of my contract unless resolved by the end of the month. Nothing but issues since starting with Voda to be honest! Shame.

[Ripshod]

@Dobs another central England client routed via Edinburgh.

For anyone new that hasn't done so please follow @Amanda's advice in this post:

https://forum.vodafone.co.uk/t5/Broadband-connection/Ping-Latency-way-higher-Gigafast-900/m-p/271045...

Get yourselves registered on the system. I don't really know how effective it is but it's something. 

[purrbox]

I've had another phone call and update.

They've said that load balancing is entirely up to city fibre and city fibre have refused to connect me to the local BNG, the decision was made by city fibres network infrastructure team and the decision is final. The rep also told me that the last person was misinformed and shouldn't have told me I'm on Manchester BNG as that information is "secret" (his words, not mine). He then said I was not on Manchester BNG anyway. I asked him to tell me what BNG I am on and he refused, stating the information is "confidential". I asked him if the information is so confidential why is he telling me they've refused to moved me onto another BNG, and he just hung up.

They now won't tell me what BNG I'm on so I have no way of knowing if I was or wasn't on Manchester. None of this ads up and I just get the feeling the people at WiFi Xperts just make up lies to fob you off and get you off the phone.

All I do know is my connection is the worst it's ever been and pings are above 100ms which is beyond what city fibre considers acceptable.

Here is my latest traceroute

1 1 ms 1 ms 1 ms RT-AX92U-6090 [192.168.50.1]
2 105 ms 106 ms 102 ms 90.247.128.1
3 89 ms 88 ms 109 ms 63.130.172.45
4 137 ms 157 ms 105 ms 195.66.224.88
5 181 ms 203 ms 122 ms 132.185.249.12
6 * * * Request timed out.
7 116 ms 103 ms 105 ms ae2.er01.lbh.bbc.co.uk [132.185.249.7]
8 115 ms 266 ms 103 ms 132.185.252.126
9 116 ms 204 ms 98 ms 212.58.234.3
10 136 ms 109 ms 108 ms 212.58.233.254

I just want to cancel now and move onto an ISP who doesn't use infrastructure provided by city fibre.

I believe the only way to avoid city fibre is to live in an area that doesn't have their network or in my case switch back to copper VDSL. 

[Alvie]

I mean just the fact they're called "Wi-Fi" experts should be evidence enough they're not really equipped to deal with this sorta thing, I think it's very possible that this stuff isn't in their repertoire.

[Jayach]

---

@purrbox wrote:

None of this ads up and I just get the feeling the people at WiFi Xperts just make up lies to fob you off and get you off the phone.

---

Now you're beginning to make sense. Never believe anything Vodafone tell you over the phone (or in chat)

If they won't put it officially in writing, it's probably just made up on the spot.

And then you say this:

---

@purrbox wrote:

I believe the only way to avoid city fibre is to live in an area that doesn't have their network or in my case switch back to copper VDSL. 

---

It's not CityFibre, it's Vodafone, the BNG/Gateway is the end point not the start. CityFibre carry the first bit of your connection, everything else up until you exit onto the internet is Vodafone.

---

@purrbox wrote:

I've accepted that my problem won't be fixed, I just want to cancel now and move onto an ISP who doesn't use infrastructure provided by city fibre.. 

---

It will be fixed, I was stuck on Manchester/Leeds for quite a while (I'm in southeast Essex) then one night (after a couple of hours downtime) I was switched to London, and I've been there ever since.

If I was you, I would have no fear of changing to another ISP using CityFibre, if it does happen that you have the same problem (I don't believe you will) you can cancel in the cooling off period.

You can then come back and tell us we were wrong. But I think you will come back and tell us we were right.

[Alvie]

@purrbox I agree with @Jayach , I used to be with Giganet, also a CityFibre ISP, and their customer service as well as internet service was amazing with no issues at all.

[Ripshod]

Besides, 90.247.128.1 is edbtn1-bng-c1 the Edinburgh gateway. I don't know why you insist it's Manchester other than that's what you were told by someone who shouldn't have told you.

inetnum:        90.247.128.0 - 90.247.191.255
netname:        VODAFONE-DYN-IP
descr:          Dynamic IP Addresses
descr:          Vodafone Consumer Broadband
descr:          edbtn1-bng-c1
country:        GB
admin-c:        BC419-RIPE
tech-c:         BC419-RIPE
remarks:        INFRA-AW
status:         ASSIGNED PA
mnt-by:         CW-EUROPE-GSOC
created:        2019-11-01T10:59:58Z
last-modified:  2019-11-01T10:59:58Z
source:         RIPE

[purrbox]

@Jayach 

90.247.128.1 is the Edinburgh gateway? Brilliant, so my "local" BNG isn't even in the same country as me!  No wonder they didn't want to tell me.

Please stop telling people it will be fixed. City fibre have said it's not being fixed as load balancing is their solution to reducing congestion. That means people get routed to BNG's in other areas.

The infrastructure that runs up and down the UK is owned and maintained by city fibre, this includes the gateways, back bone connections and even the data centers  (there's even pictures of them on city fibres website). It's not the same as open reach, city fibre have built a whole network. It's not just boxes on the streets. That's why it cost so much. You can read about it all on their website. If I'm proven wrong, I'll happily admit that. But ultimately, I'm only here complaining because I want my broadband fixed. The kids can't game, I can't work from home and it's all down to the high latency. I upgraded to city fibre from my standard copper broadband, and it's worse. I feel cheated and let down by Vodafone and City Fibre.

Regardless of who's causing the high pings, there are regulators that exist to ensure companies cannot operate like 1990's cable operators, stuffing everybody on oversaturated networks with poor infrastructure.. City Fibre won an award from the Fibre To The Home Council. Maybe we should tell them what's going on.

For those new, the tl;dr solution is switch back to VDSL, that does not suffer high pings and is not routed through the city fibre infrastructure. If you connect on VDSL, you will pass through your local BNG onto vodafones data centers and out to the Internet.

[da1e85]

This is getting really monotonous now 

[Ripshod]

I was considering just ignoring this thread, but I can't - I want to be here to help those who actually want help.

The internet backbone is a cooperative of a multitude of companies and while Cityfibre play a part it's only a bit part. Someone better warn openreach!! 🤣