Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[purrbox]

• @Anonymous 

Unfortunately, we've tried everything. The network is all Cat7 cabling.

Pings and trace routes ran from the router produce <1ms better performance than pings on the Network. Desktop PC is an Alderlake gen 13 with DDR5, same ping issues.

The WiFi network is configured on a 5ghz 160Mhz AX channel. We get the full 900mb/s on devices that support it. 

I have other properties with the exact same gigafast 900 package in the same area and they are all routed by our local BNG and work fine with low pings. 

Level 3 support have told level 2 they cannot change the routing. Can I suggest maybe we try and find someone who works at the Vodafone network infrastructure team. If we show them this thread, maybe they can do something about it. It's my hope that maybe this is just some kind of configuration error they are not aware of.

I do have an open complaint (they haven't got back to me). If they do, I will try my best to get them to forward it to the infrastructure team.

If the infrastructure team say no. That to me is deadlock / time to find a new ISP.

[Anonymous]

@purrbox 

I am just a regular punter, and fairly new here, so I cannot act for you. Unlike the Virgin Media equivalent to this page there are no VF  staff here with the remit to action engineer appointments/visits. 

At least now you have narrowed your problem down to a most likely cause - routing to your nearest BNG/DBNG.  (I don't know if VF  have converted all theirt BNGs to DBNGs yet)  I suggest you call CS again, early in the  morning before queues build up and when you are less likely to get offshore agents. 

Even though you are at your wits end over this issue, I always find that CS operatives respond better to calm politeness and factual statements rather than emotional, speculative rants.

Good luck. 

[Jayach]

---

@purrbox wrote:

I have other properties with the exact same gigafast 900 package in the same area and they are all routed by our local BNG and work fine with low pings. 

If that is the case, why had you been so adamant that CityFibre was the cause, you had proof all along that it wasn't them.

[Anonymous]

He realises he was mistaken and has said so. 

I'm just happy that @purrbox  has returned to the real world.  He does seem to have a genuine problem with one of his locations. 

[Jayach]

---

@Anonymous wrote:

He realises he was mistaken and has said so. 

---

I know that, but with the facts he had about his other properties on CityFibre (and which has only been revealed to us recently) it should have been obvious all along.

[purrbox]

Re read the thread.

Does anybody have any news? At the start of this thread there were talks about upgrades being the reason and that it was temporary.  That was in June.

[htyaH]

Just a heads up, as of today (from 1am) I am being routed through Douglas (Isle of Man) and getting high pings again - it's a never-ending story it seems, anyhow make sure y'all check your connections and expect maybe to get shafted again by VF. 

[ZinGeRs]

Well anyone who has followed this thread will know my routing has been altered and was ok (just about) with the increased latency from 8-10 now 16-20 because I had a working service morning noon and night.

As we know prior to being altered I would get the low ping but have packetloss galore and an almost unsuable service every evening from 6pm till midnight.

Well it looks like the congestion issues have caught up with current routing (birmingham area) based in the east midlands this doesn't seem that much of an issue however prior I always used to go leeds area.

Once the bqm attached is approved will be easy to see the increased latency that is apparent every night now from 8pm till 10/11pm (and the latency spikes which seem to happen anytime of the day now) no packetloss but forget online gaming I had better pings on ISDN (blast from the past)

Be nice for someone to actively look into this as the xperts (lol) are ignoring my reopened emails and all the prats online want to do is talk to my router despite me saying I use my own incidentally the latency is probably even a tadge worse on their equipment.

[htyaH]

---

@ZinGeRs wrote:

Well anyone who has followed this thread will know my routing has been altered and was ok (just about) with the increased latency from 8-10 now 16-20 because I had a working service morning noon and night.

---

Big ISPs like VF have no need to appeal to us when their average customer uses their internet to scroll facebook and watch videos.

We're on the same boat again now since as you can see above I'm getting re-routed somewhere else now.

[htyaH]

After testing my speed using Edinburgh server it seems I am actually back on Scotland routing (even though it shows Isle of Man servers as the default/closest servers).