Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[Anonymous]

Interesting. 

My BNG doesn't show up in the way you described. 

I get   "Fixed IP (Static) Vodafone Wholesale Broadband"  because I have a static ip. The location of my ip also shows up as in Coventry, where I am. 

But I also get this:

Carrier

AS5378

Vodafone Limited

Via Carrier

AS3356

Level 3 Parent LLC

Why is the US even in the picture if all my routing is in the UK?

[Ripshod]

A lot of infrastructure was bought from cable & wireless many moons ago. All you're seeing is IPs that were registered in the good ole US of A and never updated. 

[Jayach]

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@Ripshod wrote:

I fail to understand how my case has gone to 3rd line support, unless they're more concerned about the speeds I'm not getting. All I wanted is to be assigned a local IP on a local BNG and I've explained that to everyone I've spoken to.  

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That rather presupposes they understand what you are saying, which I doubt

They then have to explain the problem to 3rd line. It's all Chinese whispers. 

[Gerry_Atric]

So far so good. No further connection drops since the CF major incident was resolved. 

Still no word from the complaints office, I was hoping to have heard more from them by now.

How are the rest of you getting on? Any changes?

[Ripshod]

Just had a call from 2nd line and it isn't good.

Apparently 3rd line have sent a file to my router from Bracknell and they reached the full speed doing it.

I've also been told that they can't set me a static IP on a fixed gateway unless I'm a business customer. Oh, and I'm connecting to the Edinburgh gateway because that's the strongest route (I'm not kidding). Sounded like a Friday afternoon cop-out to me. 

So no-one can help. They've found no fault, so I have no redress. I'm stuck with this for the rest of my contract, or at least until my credit runs out (credit for a previous fault).

[Jayach]

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@Ripshod wrote:

so I have no redress. I'm stuck with this for the rest of my contract, or at least until my credit runs out (credit for a previous fault).

---

Not really. If you have raised a complaint Complaints Code of Practice | Vodafone UK and they have said they can do no more, they should give you a "deadlock letter". 

With that you can take your complaint to CISAS, and if they find in your favour, you can usually leave penalty free, possibly with compensation.

However, I have to say, I wouldn't be sure they won't agree with Vodafone, for a domestic broadband product, the problems reported here don't seem to amount to a breach of contract.

Once your credit runs out, how long will be left on your contract?

[Ripshod]

I'll still have another 12 months to go.

I think they have done something though. I still have the high latency but my speed is back, which was a shock because I've tested on a Friday evening. Not a bad non-fix on a connection that was not faulty.

I'm gonna stick with it. Likely one day my gateway will just change while I'm not looking.

[Gerry_Atric]

I had an email response from the complaints team and they say that the wifi experts team can apparently help with the routing. I am waiting for them to call me so I can find out about what went wrong and whether or not the 'fix' I see is permanent. Or at least, it will remain as the main 'primary' route if other gateways could potentially act as 'secondary routes' in the event of any issues requiring a change, hopefully temporary. 

I will also ask them about what folks here should do. I am sorry to read that you're still having problems, I hope I can help in some way to get you all sorted too. 

[Jayach]

I have to congratulate you guys for having the tenacity to keep at this.

I'm sure I would have given up long ago, and just accepted the status quo.

Although "flogging a dead horse" does come to mind. 🤣

[Ripshod]

And here I am, still flogging a dead horse called "Latency"