main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Broadband connection

Service cancellation / No phone support or email support

ggamoneda
1: Seeker

Hi,

so I'm trying to cancel my service and there's no way to contact Customer Service. The 0333 or the 07836 do not connect from my ID mobile phone. I have no landline to use, and the website doesn't provide any email or alternative ways to contact. BTW the chat bot is useless.

What would yo recommend to do?

Thank you.

View more options
3 REPLIES 3
Cynric
12: Established

Vodafone's helpdesk is on 0333 304 0191 and the dedicated complaints team is on 0333 3040 441.

View more options
Jayach
16: Advanced member

You can bypass the chat bot if you use this link. https://www.vodafone.co.uk/bbservcd/

 

View more options
Jayach
16: Advanced member

Also, if you want to move to another broadband supplier (except Virgin), let the new supplier do the cancelation or you may experience downtime.

View more options