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Broadband connection

Having issues with my broadband.

2: Seeker

Tried phoning the helpline tonight but gave up after being on hold for an hour. Just switched my broadband over to Vodafone from EE last month and have found my download speed is nearly always up in the 25-35mbps range which is great, but none of my devices actually perform like they’re getting those speeds. I can’t stream sky go on my PS4 anymore as it just crashes or buffers every 30 seconds, most internet pages on my phone and laptop take an age to load or will say there’s no internet unless I refresh a couple of times. The issue is not with the devices as I’ve tested them on other wifi sources/4g and they work fine.

Does anyone have any idea what the problem might be? I’ve tried splitting the SSID but using 5ghz or 2.4ghz separately is even slower than normal. Never had these issues with EE.

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11: Established


Social Media is probably worth trying...


However the VodaFone router is not the best, and it may require a few days to aquire a better speed.


What speed(s) have you been guaranteed by VF, and what service/package have you bought?

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12: Established

If VFs social sump drives you mad then Vodafone's helpdesk is on 0333 304 0191 and the dedicated complaints team is on 0333 3040 441.

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