Slow Internet after migration to Digital Voice

[salvom89]

Hello,

Last week Vodafone migrated my line to the new Digital Voice service. I also received the VoIP adapter.
I don't use any phone, so my router is connected to the internet master socket, the phone one is unused.

I've never had a problem with Vodafone over the last 4 years but, after this migration my connection has been slower.
Internet speed is more or less the same (ping as usual) but I can't use Netflix/Prime/Sky streaming services as I did last week. They keep freezing. I've tried to perform the router hard reset, the technical team said I was using an old profile on my router and now it should be ok, but nothing changed.

I am pretty sure something happened from the activation date of this Digital voice service (useless for me) but I don't know what.

[salvom89]

I spent hours and days with Vodafone 2nd line support. No one was able to help me.
They tried everything (test socket, router hard reset, replacement router, openreach engineer at my property, content setting and much more). I also disabled the IPv6 setting.
Nothing fixed the issue. It's clear they changed something on their side.
The only option is switching to another provider.

[Jayach]

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@salvom89 wrote:
The only option is switching to another provider.

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If they have given you that option, then yes that may be the way to go.

[Jayach]

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@Jayach wrote:

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@salvom89 wrote:
The only option is switching to another provider.

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If they have given you that option, then yes that may be the way to go.

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Although if you are no longer in contract,. then that is what I would do.

[WelshPaul]

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@Jayach wrote:

It was just a possibility, thanks for letting us know it didn't work.

It really makes no sense that having digital voice should affect the internet service adversely.

I can only think that as well as enabling it they have put you on an unsuitable gateway. (there quite a few threads about that)

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By having your VoIP and Broadband provided by one company allows them to control its performance. So it's definitely possible.

[Jayach]

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@WelshPaul wrote:
By having your VoIP and Broadband provided by one company allows them to control its performance. So it's definitely possible.

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Yes, it's possible, but why would they want to cripple the internet service for their digital voice customers?

[WelshPaul]

I didn't say they would or wanted to cripple their internet service for their digital voice customers, just that it's possible. Incorrectly routing certain traffic or incorrectly prioritising traffic can cause such issues. I am not experiencing any issues but I'm not using the Vodafone HUB or their Digital Voice service although my account is setup for it.

[NeilH74]

thanks @Jayach for pointers.  I've done the IP6 thing - we'll see if anything improves over next 24hrs or so.  Taken me 3 days to get nest mini's working correctly and still not convinced they'll stay working.  The amount of resets and router resets I've done is a joke.   As I said all was good until Thursday.
Surely they'd have tested all this before going live. (lol - why test - just do and let the customers test it for you eh!) 

[Cynric]

@NeilH74  I'm going to hate myself for saying this, but, there are rather a lot of devices to test and I suspect that they test against the published specification rather than against devices. It could just be that VF and the various device firmwares/drivers are not in step. There, now I have said this I am going to get a shower because I feel dirty. 😇

[NeilH74]

how dare you stand up for VF/3.... take your place in the dirty zone.

Lets hope it resolves over a very short time and gets back to norm.  I appreciate there are a huge number of devices out there that all operate ever so slightly differently to each other however for this to cause the issues it has stinks of throwing something open to public use without proper T&E.

As bad as the Government!

[Jayach]

The current moves from the PSTN to digital voice couldn't really be tested. The VoIP service has been running on all FTTP services since Vodafone started using them and for the last year (or thereabouts) all new or re-contracted FTTC services have also used it.

That would appear to be a good test that it works.

Why yourself and @salvom89 have apparently had your internet service degraded by it, I don't know, but it does seem you are in the minority. I'm not belittling your problem, and Vodafone should be putting more effort into resolving it, but it doesn't seem to be a common occurrence.