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Vodafone Ultra Hub with Fibre2 connection

2: Seeker
2: Seeker

I've been having a Pro Fibre2 DSL connection for the past 2 years and never had an issue with it but not the price is too much so I decided to switch to the Fibre2 DSL.

After few days the connection stopped working and during the troubleshoot with the Vodafone support I resumed an old Wifi Hub from Vodafone I had in the past and after few reset from their side it started working but this modem is terrible. 

Now I have two questions:

1) I have an Tp-Link Archer AXE75 that I can use but it's not a modem so I need to keep the vodafone wifi hub. How do I connect them together and use the Vodafone wifi hub as modem and the Tp-Link as router?

2) Why I can't keep using the Ultra Hub even with a non pro broadband deal?


16: Advanced member
16: Advanced member

You have had the Ultra Hub for 2 years, I didn't think they had been around that long?

So, what is the hub you resurrected, a HHG2500 or a THG3000?

Unfortunately the Vodafone THG3000 doesn't have a modem mode (I imagine the HHG2500 is the same) so you would need to use double NAT with the TP-Link, or use the TP-Link in access point mode, if it's just the Wi-Fi you have problems with.

I really don't see why you shouldn't be able to use the Ultra hub, but yes Vodafone may need to configure it from their end.

I'd leave the Ultra hub on overnight (after giving it a factory reset) and if it hasn't connected by the morning, contact Vodafone again, and hope you can get a more helpful agent.

I said 2 years because I got it when I subscribed to the Pro broadband and the contract was 2 years but I'm not sure. Anyway I got a THG3000.

The Ultra Hub seems to be stuck on factory reset for a while now (blue light flashing on the front). I'm using the Tp-Link as access point for now. Any disadvantaged to do the double nat?

Hope being the magical word..just don’t expect it…30 days I have spent, 12 phone calls during that time, 5 resets and 5 reconnection of my devices and a rough 12-15 hours spent doing the afore mentioned. HBB line 2 service are rank..they all tell you something different and they promise that what they have done will solve the problem….100%. Total load of bull spills out of their mouths as soon as they speak. 

2: Seeker
2: Seeker

This is the problem.. when customers have an issue with the products Vodafone supply and they don’t push for vodafone to address the issue, replacing it or providing an equivalent that does work, it causes problems for everyone else because they take it as a win on their part, they still get your hard earned cash in their pockets and you end up with more expense, they need to be held accountable and to assist to the point when the customer is fully satisfied.