Our wifi signal has recently degraded to the point that there's 20% signal from 10 feet away with line of sight, and sometimes zero signal in the next room.
After trying every possible way to fix it myself, I contacted online support and spoke with them for an hour. The only solution they could come up with was for me to buy a wifi booster for £15? Even after repeatedly being told the issue exists in the same room as the router. They also said as my router was the newest model, so a replacement wouldn't fix my issue. Completely disregarding the possibility (certainty) that the hardware could be faulty.
I wasn't satisfied with this so I asked two or three times to be put through to someone that could cancel my contract, but I was completely ignored. I then looked for other solutions such as putting the router in to modem mode and using my own, which I used to do with Virgin very easily. This apparently isn't so simple and requires torturing yourself through Vodafone support. I then looked to buy my own replacement Vodafone router on ebay. Again, seemingly not an option.
Is there anyone here that could help? I feel like we should just cancel the direct debit.
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