Trying to renew my contract

[mackerG4]

I had a text from Vodafone: ‘your broadband contract will expire on 12th August, if you want to renew text RENEW to (number)”

So I texted RENEW to the number and got a text back saying: ‘it’s great to have you on board, your order number is blah blah blah’, your new contract will arrive soon.

I thought that was that. Next day had a phone call from Vodafone:

VF: ‘we can’t renew your contract’

Me: why not?

VF: because you are on copper

Me: so?

VF: we can only renew if you are on fibre.

Me: then please put me on fibre

VF: we can’t

Me: why not?

VF: we have checked and it is not available

Me: why not?

VF: it’s just not available

Me: so what is going to happen?

VF: your contract will end and you will stay on copper

Me: OK so no different to now?

VF: well yes but the price will go up

Me: why?

VF: because you will be out of contract

Me: so give me a new contract

VF: we can’t we only do contracts for fibre

Me: so I won’t have a contract and the price is going up but the service remains the same?

VF: yes

Me: how much will it go up by?

VF: we don’t know

Me: what do you mean you don’t know?

VF: we can’t tell you, you will find out when you get your next bill.

 Call ended.

Is it me or is that pretty damn unreasonable?

[Jayach]

I'm now out of contract, if it's the same as me, it will go up by £3.00 plus any discount you may have that will end.

There should be no reason they can't give you a new copper contract, if there is no FTTP available.

Do you know if you are in an FTTP area? https://www.openreach.com/broadband-network/fibre-availability

[mackerG4]

Thanks for that, the checker says:
Ultrafast Full Fibre Broadband - Not yet available
Superfast Fibre Broadband - Available now
Standard Broadband - Available now

So it looks like it should be available, but Vodafone are telling me it isn't.

[Jayach]

Unfortunately, Vodafone seem to be unable to get anything right.

There is no good reason you shouldn't be able to renew your current contract (except that if you have a PSTN phone it will probably need to go to VoIP) and if Vodafone won't supply it , my advice would be to use a comparison site to find someone who will.

https://www.moneysavingexpert.com/compare-broadband-deals/best-broadband-in-my-area/

Other broadband comparison sites are available.