Upload speed 0.00

[NFennon]

Upload speed is 0.00.

Tech support over phone and we chat (using mobile data) haven't been very helpful and only assure me that my download speed is fast.

We're unable to use internet at all, it's impacting the jobs of the three of us working from home so causing a lot of stress.

It's being looked into further been told 48 hours but given the lack of understanding of the issue I'm not confident it will be resolved.

We really can't afford the loss of income and are unable to use internet elsewhere due to the lockdown.

[Farai]

Hey Have you been reaching out to our @NFennon ‌‌Technical team on this number 08080 034 515? If it turns out that there is an issue with your router, it's important to note that not every team can send out new routers. 
If you believe there is an issue with the router itself, you can speak to our dedicated Technical team who'd be able to look into this for you. You can reach out to them directly on the number I provided above if you haven't done so already 👍

[NFennon]

Thanks for the responses everyone, really appreciate it. Pings did seem to be sending and receiving data when loading websites, however very slow response when I attempt to send anything e.g. running a google search, sending a message or posting comments here. Supermarket down the road have experience connectivity issues which is preventing them using chip and pin, may just be coincidental. The secondary tech team have been looking into it, from their side it's looking like I have an upload speed of 10mb. They've not mentioned a replacement router although I do have a spare here which I've tested and had the same results. They're supposed to come back to me in the next 4 hours. Failing that I'm going to have to leave my contract early and find another provider. I know that sounds very rash and normalliy I'd have a lot more patience but we've three jobs at risk right now and unfortunately some not very understanding employers!

[Jayach]

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@NFennon wrote:
The secondary tech team have been looking into it, from their side it's looking like I have an upload speed of 10mb. 

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Yes, that is the sync speed your stats show.

I wonder if one device is "hogging" the upload? 

Could you try with everything but one device disconnected and if that shows no improvement try a different device separately.

As @KeithAlger asked, do you have any secondary networking devices in use?

Did you try a factory reset of the router?

[NFennon]

Hi all,

Just a quick update to advise this is now working as of this morning (Sunday) and to thank everyone once again for assisiting with troubleshooting.

We've still no idea what caused the issue as Vodafone tech haven't been in touch since Thursday and when attempting to request an update I've just been told they'll let me know.

[gipjon]

hi NFENNON

can I just ask what firmware version have you got on the router