Vf-wifi status disabled

[mmalki]

Hi, I have reset my Vodafone avanzado router. an I do the necessary configuration but it shown only 5G wifi there is no 2.4 wifi. and in the status and support section I can see VF-wifi status disabled. but in Wifi section it activated both 5g and 2.4

 

 

[Cynric]

@mmalki You are writing on the GB forum. We do not have the "avanzado" router, we have THG3000 and previously Vox 2.5.

[CrimsonLiar]

It having been said that this is a UK forum, the issue is probably very simple.  It looks like your 2.4GHz connection is using Channel 13 - not all devices can see a network when it's on that channel.  The WiFi will be there and on, but some devices just won't see it!  Solution, swap to a compatible device or find a way to have the router not use channels 12 & 13 on the 2.4GHz band - this may require that you speak to your local Vodafone support and don't let them fob you off!