Vodafone will not switch to city fibre

[uk144]

My Openreach contract with Vodfpne is coming to an end. We now have City Fibre in our street. I can sign up to Vodofne as a new customer (theoretically) on a City Fibre tariff or any number of other non-Vodafone providers. when I tried to ask for a new contract to follow on from my existing one their 'system' would not let me have a cityFibre connection but just a 48MB line. They did check this but no luck to get a Full Fibre 2 connection. Anypone else had this? Looks as though they want me to move providers....

[Ripshod]

Looks more like they want to keep you on the cheapest option. To go cifyfibre they'd have go pay for a full install. 

[uk144]

I rang up again. did get an offer of City Fibre but then they couldn't manage to do it in the system. IT will be easier to go elsewhere.....

[Ripshod]

Of course they couldn't do it on their system, you have an active openreach connection. 

[uk144]

I rang up for the last time and I had a helpful person that created a new order at the transfer price.. happy days. My advice ring up at least 3 times before giving up. The good thing about vodafone is that they give you a landline for free.

[Jayach]

---

@uk144 wrote:
My advice ring up at least 3 times before giving up. 

---

Even if you are not changing technologies, but just renewing, don't accept the first offer.

It took me three goes before I could get an agent who offered me an acceptable deal. It obviously helped that I was quite prepared to go elsewhere If I couldn't get one.