Vodafone won’t let me upgrade

[Jason32]

Hey guys I got a new contract in oct last yr but fibre has now been installed in my street and fibre checker shows I can get 900mpbs and I’ve been trying to upgrade, been told it has to be three months before I could order so waited until 3 months ended then called again and now they are telling me to wait for 6 month. What ridiculous service is this? All I want is max speed available and they won’t let me.

Contacted BT and they’ve offered me £300 towards cancellation fee that Vodafone wants in case I decided to move to BT which I am seriously thinking about. 

[Cynric]

.@Jason32 This is frequently seen in this forum and it seems to be that VFs database is out-of-date and does not have the latest information about your location.

[Amanda]

Thanks for getting in touch with us @Jason32 - I can understand your frustration about being told conflicting dates. 

So we can double check the correct availability for you, please drop my team a message on Twitter or Facebook 🙂 and if you pop a link back to your Community post, you won't need to explain things again.