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Broadband connection

Vodaphone Can’t supply my dad with fibre broadband But he has it with another supplier

2: Seeker

My Dad currently has EE Fibre and also had EE mobile, and as ive been with Vodafone for years and always recommended them he finally changed his mobile to Vodafone last week then when his new phone contract started he phoned EE to cancel with them and then went on the Vodafone website to sign up for fibre broadband. Everything seemed to go well, that was two days ago but today he got a call from Vodafone saying they couldnt connect him now or in the forseeable future as there are no spare connections in the green box.

Now my Dad is so annoyed with Vodafone he is going to cancel his mobile with them too.

I m also very annoyed as I recommended Vodafone and feel very let down the company.

What is the story about no spare connections and can anything be done about it?

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3 REPLIES 3
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Moderator

Hey @cragless I'm really sorry to hear of your disappointment. We have a certain number of connections we can use at any one time within the green cabinet in the area, other connections will be reserved for different providers. The only time you'd be able to take out a contract with Vodafone is when one of the spaces is freed up by someone leaving the service. 

I'm really sorry the website wasn't updated in time to avoid this situation. The most probable cause of this would be due to someone taking the last available space at a similar time of your Dad signing up for a home broadband package. 

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4: Newbie

In Short they don't want to spend more money upgrading to a DSLAM with more ports. They also don't want to use BT Wholsale to carry their traffic as again not as much money in it for them.  He should leave as clearly Vodafone puts greed before customers.

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2: Seeker

I'm afraid this cant be the case, after your response I checked again and your site still says you can provide him with fibre broadband. my dad since tried going with tallk talk who said there was an action on the line so he would have to have a new phone number , he said OK. A couple of days later talktalk said they still can't connect as BT/EE are stopping it. So my Dad talked to EE who said they didn't understand, this shouldn't happen but a block had been put on his line been changed over to a new provider. They' then said they would take the block off that shouldn't be there anyway and to give it 48 hours and try again. I believe he is trying again on Monday, your site still says you can connect him but can it? I believe the whole thing is a scam caused by BT/EE openreach to keep customers and make other providers like yourselves and Talk Talk look bad. The ofcom customer complaints chart seems to agree with me. 

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