Broadband connection
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Activated today

Hi, got a problem, broadband got activated today and account to people I have spoke to the line is working well and good signal. however, I cannot connect to the internet. The router has 3 solid stable white lights, and when I connect my phone and pc...

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Vodafone Pro Xtra -where did it go?

I've just moved my FTTP to Vodafone very happy with it but when ordering I noticed quite a bit about Pro Xtra (free Apple TV box /unlimted landline calls/fixed price contract) but it's almost disappeared from Vodafone's site and Google. Anyone know w...

V1F by 3: Seeker
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TP Link compatibility issue?

Hi, I've managed to replace my default router for my gigafast service with a TP Link Deco M5 as my main router and have been pleased with how it is performing (Thank to the forum support to make that happen). With my previous ISP (Sky) I was able to ...

Help and advice

Who can I turn too. I had broadband fibre installed Wednesday. Engineer drilled through electrical wiring in the wall. An emergency electrian was called out. Electrician restored the electric but had to cut into the wall to remove damaged wires and r...

Some hosts are unreachable - major packet loss

As of today, I've been unable to connect to my work VPN, this was working fine previously and is up for everybody else on the team except me. I'm able to resolve DNS, but the connection times out. A traceroute shows that the trace goes no further tha...

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paceyuk by 3: Seeker
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Resolved! ASUS Zen Wifi XT8 - Setting up for Gigafast

All, I've just returned my Eero Pros to Amazon, and setup an Zen wifi in it's place, ready for Gigafast. With that in mind, I'm asking for a quick sanity check here - I need to get my PPPoE credentials (userid & password) plus the VLAN tag being used...

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Use Gigafast with your own router with landline

Hiya, In the next week im due to have my line activated for 900 Pro Xtra. I’m planning to use my own router (got the steps from this forum!) however I just wanted to know how I can still use the landline with Vodafone. Is this still possible if using...

EN WiFi contract

I am a US student in Germany for 6 months. I went to a vodafone location for a WLAN plan. The woman signed me up for a 24 month plan and said I could cancel this after 6 months without additional charges if I show paperwork saying that I am not livin...

Content controls not working

I’ve tried to set my Broadband content controls to safe as we have children in the house but they don’t work! When I click the link on  the website is says “nothing to see here”. The app just gives me a blank page. Spent 2 hours on chat/call. Still n...