Without Internet for a week... Flashing internet red light.

[Crownyy93]

Hi everyone,

Now been without broadband for a week. Found out the Vodafone team had issues raising it as an issue, so it's still barely been looked into.

My router is bit picking up my internet connection and so the red light is flashing. I've unscrewed the master port/hub as instructed and used the little adapter part. Nothing has helped (including Vodafone) and I've been told to wait for another call back. Has anyone else had an issue like this?

I feel I need an engineer out to check the fibre in and outside the house. It's massively effecting my work from home and just driving me insane!

Thanks

[Anonymous]

Hi @Crownyy93 I understand how frustrating this must be for you. I'd recommend reaching our to our Social Media team here, they'll be able to liaise with our Broadband Tech teams and organise an engineer visit if needed.

[Crownyy93]

Hi Jack,

As mentioned, I've been chatting with the team for a week now, was updated yesterday that there was an error their end and that my issue still hasn't been looked into. I'd love to get an engineer out but they seem to think otherwise. It's a mess in all honesty.

[Jayach]

Have you actually called them on  08080 034 515

[Crownyy93]

Yes Jayach. Several times.  Spoke, DM'd and online chat.

[Jayach]

Unbelievable that they are just ignoring it. If the router is flashing red on the internet light it can't be connecting to the cabinet which, assuming there is not a connection problem in your property, will need Openreach to fix.

[Crownyy93]

I am shocked at the service. Apparently they had an issue raising the ticket for the issue, so it got missed. It's just affecting my work which is the biggest issue.

I think your right, need to get an open reach engineer out asap

[Jayach]

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@Crownyy93 wrote:

Apparently they had an issue raising the ticket for the issue, so it got missed.

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Pitiful. I can't wait for my contract to be up so I can leave, the support is just terrible.

[Chris951]

I feel your pain!

My broadband died last Thursday afternoon, gave it an hour (240V reboot, default router, check, reload old settings, bin BT Mk4 socket and use microfilter straight into socket etc etc) then went into chat to log it as a fault (why is it really difficult to find where to report faults, Vodafone?).  Went through the usual 240v reboot, microfilter straight to socket etc etc - which I had already done (been here before!).  1st Line decide they need to escalate to 2nd Line.

Heard nothing so decided to chase up today.  Got through to 2nd line twice - gave fault ID and went through security - got put on hold - 10 minutes later call clears down - rinse and repeat!

Have just spoken to 2nd line again, they are going to call me back but I don't get a warm & fuzzy feeling.