Xbox Series X wired connection issue

[JosephA12]

Hi, hoping someone could help.

Since switching to Vodaphone I have been experiencing issues with my Xbox connecting to the the network via a wired connection. What I find is sometimes if I restart the Xbox enough, it pics up the wired connection.

What I have tried (on the Xbox):

Reset MAC - same issue

NAT Type set to open which is correct

Did a factory reset of the Xbox - same issueHowever when I connected the Xbox to the Wi-Fi - works fine

What I tried on the router;

Power cycle - same issue

Manually added DNS (8.8.8.8) - same issue

Changed Ethernet cable - same issue

Other devices connected via a Ethernet cable work fine.

At the point I don’t believe this is a Xbox issue but an issue with the router or broadband. Is there something that maybe stopping/making the wired connection intermittent as I’m not sure what else to do.

As I said I had no issues when on Virgin using a wired Ethernet connection.

[ZinGeRs]

Done that thanks 

[Sampyp]

Thanks @Gemma 

I’ve sent a message. 

if everyone experiencing this issue could do the same we will hopefully together get a resolution as we provide support to the team fixing it. 

[Amanda]

You're exactly right @Sampyp - the more examples we can gather the better 👍 thanks for letting us know you've messaged. 

[spinoir]

Done also.

[Sampyp]

Hey @Ash23 @WarfaceUK @Ac3Matt    @JosephA12 @Tombaxter321 

Could you folks send a message as well when you’ve time ? More the merrier highlighting and hopefully we get this fixed

[WarfaceUK]

Doing it now. 😀

[Ac3Matt]

I have contacted them also.

[Amanda]

Thank you everyone - please remember to include a link to your post here, so we can make sure we don't miss anything. 

[Sampyp]

Legends

I’ve included the link to this thread. Is that ok Amanda or is a more specific link needed ?

thanks for the help !

[WarfaceUK]

I just posted.the link, and.told them my forum name so they could see.my problems and troubleshooting.