YouTube terrible speed and buffering

[Alecmac007]

I am on Vodafone fibre so just under a year and no problems getting 10mbps but over the last 5 days I am getting terrible performance on YouTube on wifi on all devices. It either buffers, doesn’t play video and occasionally I get a period of a few minutes with no problems.

I have rebooted router and reset firmware and spoke to  Vodafone but no solution. If I connect to mobile data all is good, and all other streaming video sites work fantastic and my wifi speed is always good. Any ideas?

[Dtkwong]

I don’t use VPN and it looks like a few of the people having the problem are not using VPN. If anyone sees a possible cause t the problem, it would be good t share the findings, in layman terms. 
My experience is, when launching YouTube via a Vodafone Wifi, I faced hanging and buffering issues, when launching YouTube via a Virgin Media Wifi (with the same mobile phone, with exact configuration and settings except the Wifi connection), it ran smooth and non issue. I would say the problem is within Vodafone’s networking, unless I have evident to tell me otherwise !!! 

[yorkshireskippy]

I agree. I've flip flopped for the last two days between my broadband and next doors. No issue using next doors wifi.

[Dtkwong]

I tried and asked for a new router to be delivered, it might well rule out if the router was the cause of the issues. Yet Vodafone Help line didn’t want to know about the suggestion and insisted on running their scripts !!!

I am preparing to switch supplier, don’t want to waste time hoping Vodafone will fix the problem anytime soon. 

[daern]

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@mmotti wrote:

South West here.

Just wanted to take the time to actually write a note to say the complaints team / technical team have been absolutely fantastic so far. I've had numerous calls from the both of them even today.

It's the first time that I've actually felt as if this issue is getting to the right people.

I would strongly advise anybody who has not yet done so to go down the raising a complaint route to get to speak to somebody who will listen and act appropriately.

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I've gone through complaints and am still trapped in L2 tech support, which seems broadly equivalent to asking my own children to resolve the issue for me. Could I ask - are you seeing the same failing Youtube URLs as I am (see my previous post)? Also, do you have any sort of escalation reference that I can refer them to in order to link these cases together, as I'm struggling to get them off the script right now.

[rickyoleary]

I'm working in a pub today who use community fibre ISP. No VPN (I need VPN for Vodafone to behave) and everything is fine on both my laptop and phone.

[4pack]

A failing url, i.e not resolving to an IP address would be a DNS issue and easily rectified by changing dns settings either on your device or router.

The fact that the IP resolves, but the server it points to is not there is not DNS issue.

I wouldn't put too much store in the fails from youtube/google as the actual content is going to be handed to you by a whole bunch of servers with various caching and or fall backs and failovers.

This is NOT an youtube or Google issue as using any other network or by encrypting your traffic to prevent Vodafones traffic throttling results in normal behaviour.

It's not a router issue

It's not a DNS Issue

It's not a wifi issue

It's not a end user line fault

It's not a firmware issue

It doesn't appear to be a routing issue

It's not a "south west" or geographical issue

A static IP address will not fix the issue

A vodafone router will not fix the issue

If the social media team and level 1 and 2 technical teams have actually been briefed on the issue, then it would appear that in spite of this and telling customers there is a fault they continue to fob customers off with a bunch of lies, which seems an enormous waste of everyone's time and money, while "social media" are giving us advise on pro nouns. 

[yorkshireskippy]

that's great, your point is?

I've been talking to Vodafone all day, about 4 hours in fact. They've no clue a at the moment have cut off my Broadband again trying to 'fix' it.

[4pack]

The point is your wasting your time with any of those "fixes"

The issue is with Vodafones onward traffic management.

The issues should be well known in the technical department.

[Dtkwong]

It is an issue that Vodafone needs to own and take seriously. Somehow I don’t see Vodafone is taking ownership of the issue and not taking the issue seriously. 

Customers reporting the issue would be taking for a script ride, spending hours working with the trouble shooting, on a trial and error basis and ended up getting no where having the problem fixed. 
The issue has been going on for a month, as far as I know, and has remained not fixed. 

Surely a proper customer satisfaction review would have highlighted this issue and that it has not been fixed for over a month. It shows the level of customer service is appalling to say the least. 
My Vodafone plan will run out soon, I will look for another supplier instead of wasting my time here !

[yorkshireskippy]

There have resolved the situation today by cutting off the Broadband again and posting a new router out to me.