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Router keeps rebooting

Router keeps rebooting itself/losing connection. Red lights along the bottom slowly fade in and out for a few minutes and then back to normal. It used to happen about once a day when my router was newly installed several months ago but it's happening...

Billing for new customer

Hello. I have today been privileged to receive some outstanding help from one of the Vodafone online professionals which enabled me to received internet on my new broadband starting today However, I noticed that on April 2nd you plan to bill me for a...

Orrsome by • 3: Seeker
  • 1604 Views
  • 2 replies
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Speed drop, land line crackly

Last Friday I noticed my sync. speed has dropped from a solid 32/33Mbps for months to 19Mbps. I tried calling technical support from the landline, but this was crackly and forced my broadband router to disconnect. The router took a long while to re-c...

Home broadband not connecting to Sky Q

For the last week my broadband hasn’t connected to my Sky Q box. I have tried re establishing the connection but without any look. Wait times on the phone are over an hour. Googling the problem suggests router may need a firmware update but unsure an...

nezcoops by • 2: Seeker
  • 2259 Views
  • 3 replies
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Broadband is not working this morning

I don't have internet since this morning. Already 1.5 hours on the support phone call, still no one responded. Chat is not working either. I tried to reset router, didn't help. I also checked phone line and it is working fine. Can anyone from Vodafon...

sa74r24r by • 3: Seeker
  • 1829 Views
  • 2 replies
  • 1 thanks

No internet- Red flashing Light

Changed provider to Vodafone should have gone live today -powers on, WiFi light is on but internet light red and flashing. Tried resetting as suggested on another post but no joy. Need to work from home as work for a bank and need to help customers w...

Home Broadband Not Working

Is anyone available in support? Have spent two and a half hours on hold but was cut off. Have emailed, contacted via DM on Facebook, Twitter and your website. Posted on FB message board too and still no response or help? 

cassica by • 2: Seeker
  • 3066 Views
  • 7 replies
  • 0 thanks

DNS lookup failure

Hi My network has started to have DNS lookup failures on a regular basis. This seems to happen more in the evening. I contacted the 1st line team but they were of no use. In the commnd prompt window (Windows 10), my nslookup tests fail. It cannot fin...

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