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broadband connectivity deliberately slow

TRSAJX
2: Seeker
2: Seeker

since city fibre has been on my street 6-5 months ago my network has been horrible they have messed something up every night between the hours of 1am-4am i cant work properly or stream anything its that bad or sometimes games why do you throttle me to the point i cant do most things if anyone else is reading this when your contract ends that is if u have broadband with them move to another company they have incompetent customer service too and try to mis sell your stuff as well it has good speed but don't fall for that there are so many other companies that provide a better service 

 

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Cynric
16: Advanced member
16: Advanced member

@TRSAJX What steps have you taken so far to investigate the issue? Do you have anything in the router logs that may help identify this issue? When you experience these issues how are the lights on the ONT showing?

Ripshod
16: Advanced member
16: Advanced member

You're not being throttled. More and more users are experiencing this - different times in different areas. How is your connection speed around 8pm?