transferring from virgin media broadband

[kitkat1970]

I everyone im new here!

I wonder if you are aware of the process of switching from virgin media online to vodaphone.

Is it a case of signing up via a broadband deal provider and they will do the rest or do I have to contact virgin also, please?

Many thanks

[Ripshod]

It's generally your new provider that will terminate your existing service. It's a case if just order and let them do the rest. 

[Jayach]

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@Ripshod wrote:

It's generally your new provider that will terminate your existing service. It's a case if just order and let them do the rest. 

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Except for Virgin, you will need to cancel yourself. Personally I would wait till the new service is up and running before cancelling.

Are you going FFTC or FTTP with Vodafone?

[kitkat1970]

Hi there thank you both for your replies

Im just looking to get a basic package of some sort

Im not sure I understand what you mean about waiting, if I still have the equipment and the contract in place.

How would that work please?

[Jayach]

Virgin are a cable supplier, Vodafone use copper BT/Openreach lines or fibre. It will be a complete new installation with Vodafone, the Virgin kit will stay in place.

It's just sometimes, when it is a new installation, there can be delays. So rather than risk downtime, don't cancel the Virgin until you are sure Vodafone is working.

[kitkat1970]

Hi thanks you

So buy the Vodaphone package

wait till installed

Continue to pay for virgin

and then cancel.

My subscription is up on 17 aug with virgin

I guess I could order vodaphone for say early august 

However I think virgin requires 30 days?

Or do u think that might not be relevant if you've completed a contract ?

Thanks in advance

[Jayach]

Have you actually confirmed what Vodafone can offer you? It all depends on if you are in a FTTP (Full Fibre) area or not.

Stick your postcode in here and see what is available: Best Broadband Deals | Home Broadband | Vodafone

Once you know what is available, you can decide on the next step.

[Ripshod]

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@Jayach wrote:

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@Ripshod wrote:

It's generally your new provider that will terminate your existing service. It's a case if just order and let them do the rest. 

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Except for Virgin, you will need to cancel yourself. Personally I would wait till the new service is up and running before cancelling.

Are you going FFTC or FTTP with Vodafone?

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I wasn't aware of that, thanks. When I moved away from virgin to talktalk they dealt with it for me. Virgin died the same day TT went live.

[Jayach]

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@Ripshod wrote:I wasn't aware of that, thanks. When I moved away from virgin to talktalk they dealt with it for me. Virgin died the same day TT went live.

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You were lucky then, there is no requirement for the gaining ISP to cancel the previous one, except for FTTC services.

[WelshPaul]

I recently moved from Virgin Media to Vodafone FTTP...

First, how you go about things will depend on whether or not you're a Virgin Media on-net or off-net customer. I was an on-net customer, meaning my services were supplied direct by Virgin Media via Coaxial cable. So, I had to speak to Virgin Media and provide them with 30 days notice (Vodafone can't do this). Cancelling and returning their hardware was a nightmare in itself (I made a post about it on their community forum, you can read it here).

What I chose to do was to give my 30 days notice to Virgin Media and then place an order for Vodafone FTTP. My earliest installation date was a two week wait. So, I had both Virgin Media and Vodafone for a period of two weeks, but I did this intentionally! If something went wrong with my installation or the service was poor I could have cancelled my Vodafone FTTP and called Virgin Media and cancelled my cancellation request and keep my Virgin Media broadband.

If you're an off-net customer (A Virgin Media customer who get's their internet via openreach) then in theory your Virgin Media service should close when your Vodafone service goes live.