Welcome to Vodafone Community
Need help managing your Pay Monthly account? Check out some tips below.
How do I change my address?
You can update your address details online:
How do I set up an alternative contact number on My Vodafone?
Log in to My Vodafone and choose Account settings, then change the Alternative phone number.
It doesn't need to be a Vodafone number, and you can also use a landline number.
We recommend you set up another contact number so we can send you a security code to log in to My Vodafone if your mobile is lost, stolen or broken.
Where can I get help understanding my bill?
You can also:
How do I change my name or title?
If you have changed your name or title, you can let us know using the online form. When we receive your request we’ll aim to make the change within 5 working days. You’ll get a confirmation email, and if we need any more information we’ll be in touch.
We also support your application for your Gender Recognition Certificate, if you need one, through our Living As Me scheme. No proof of identity is needed if you just want to change your title – for example if you’d prefer to be known as Mr, Ms or Mx.
Where can I find help if I require accessibility services?
We’re here to make life simpler and have a range of features to help you.
You can get general advice on how we support accessibility for all on our Accessibility services page, but for more information that’s specific to your needs, click the relevant link:
Alternatively, just call us on 03333 043 222 (standard call charges apply) and we’ll help you find what works best for you.