Ask
Reply
Solution
02-09-2021 02:47 PM
I want to buy a gigacube. For some reason I need to chat to someone to do this (last time I did this it took over an hour to get through to someone). Why can't I just buy one!
02-09-2021 02:58 PM
Because the Gigacube is connected to a data plan they'll want to take you through applying to have one I suspect @glcat
vodafone.co.uk/gigacube/#gigcube-plans
You can use Live Chat to get started with this who are generally pretty fast and getting connected to an agent with.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
02-09-2021 03:26 PM
Interesting idea, but given that you can by a SIM only data plan or a MIFI unit with data plan online, this doesn't seem to be the answer.
02-09-2021 04:04 PM
Fair enough @glcat
Perhaps have a word with customer services or the Vodafone Social Media Team's via Twitter DM or Facebook Messenger to acquire the answer.
Would you update your thread please.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
02-09-2021 04:24 PM
Hi @glcat! An adviser is required to confirm that your home address is eligible to connect to the Gigacube Plan, based on indoor coverage being available in your area. I hope this helps 🙂
23-07-2022 07:04 PM
Surely a postcode checker would do exactly the same. Unfortunately this means a process that would take less than 5 mins online takes over an hour.
25-07-2022 08:04 AM
A postcode checker such as the Network Status Checker we already have, will only provide an overall picture of how we expect the network to perform in a certain area @vodauser999. For devices such as the Gigacube or services such as broadband, we need to run a more detailed premise check to see how the network is performing at a specific property 🙂
25-07-2022 05:53 PM
Interested to know what these checks are, having just bought one and not getting 5G indoors!
06-12-2023 08:15 PM
I have the same problem want to buy one with a plan. I just do not want to chat to anyone. Unless they are going to give me a discount for wasting my time. Reason is i spent 2 days chatting to people at Dell tying to sort out the 3 grand computer I just ordered twice now. Due to them messing up the Order then sending the computer without the monitor. So chatting to people is not my thing TODAY.
06-12-2023 08:19 PM
Two years on and still people get the same problem. I want a contract with it the unlimited one. Just not in chatting mood.
Push a button pay for it wait for it to arrive is my thing. 2 days trying to sort out delivery for a 3 grand computer by chatting and getting nowhere. Not a fan of Chatting unless face to face. Do not own a mobile phone.