PING / LATENCY ISSUES ON AN EVENING

[SV2]

Hello!

Trying to get my issue across to a bigger audience or possibly a tech team member because Vodaphone support sadly wont listen to me after 3 attempts.

Ever since my broadband was installed I've head great speeds/service. 9 PING, 900 down / 900 up.

For the past 2 weeks (im leeds based) the second it hits around 8pm my ping hits 160 and my download speeds get smashed to about 80/90 MB. I have no idea why this has just started to happen, but after 3 firmware upgrades, 2 new cables and 2 routers... the problem is still persistent.

9 ping, 900 down, 900 up - all day every day. 8PM, bang... service runs into the ground until 11/11:30.

Here's a tracing route to BBC and also photos taken just a few hours apart.

1 <1 ms <1 ms <1 ms vodafone.broadband [192.168.1.1]
2 132 ms 137 ms 127 ms 84.65.64.1
3 * 165 ms 194 ms 63.130.172.39
4 * * * Request timed out.
5 177 ms 155 ms 116 ms 151.101.128.81

[superleeds]

Another update following my 1 star reviews of City Fibre and Voda on Trusted Reviews:

Hello , thank you for your review , we are sorry to hear of your experience . The issues you are describing were outside of our full fibre network and have now been resolved. We have sent you a request via TrustPilot, could you please respond to this so that we can talk with you directly.

Positive feedback for once that does acknowledge the issues. Might be too soon to call but usually at this time, I see my Quality Monitor spiking and it isn't today. FINGERS CROSSED!

[Jayach]

Sounds like that reply will be from CityFibre, seems a bit unfair to rate them badly for Vodafone's problems.

[superleeds]

Yes, from CF but I'm not so sure. It was after corrective action from their engineer(s) today that resolved the issue - I'll add "apparently". CF have requested my details and I've given my contact information so we can discuss it further. Reviews can/will be modified.

[Ripshod]

If they let anything "accidentally" slip you'll let us know, or course(?). 

[superleeds]

Don't see why not - it can only help should this happen again.

[Jayach]

I really don't think CityFibre pay too much attention to calls from Vodafone, their network is used by multiple ISP's and if it's only Vodafone complaining they know where the problem is.

[Fuji]

No issues today. Knock on wood.