Slow evening internet

[spudgun629]

As reported by others I am experiencing extremely slow download speeds between 1900 and 2300 every night. The connection is very good for the rest of the time, always between 65 and 70Mbps. At the time of writing, 21:30 the speed is currently 2.58Mbps.

Having now spoken to five people on the online chat "support" service, and having near-enough been told I am lying or that it is my fault by all of them, I set up a quick script to test the speed through speedtest.net every five minutes for 24 hours. One "support" person had told me get three tests from this site, then cut me off - and then the the next guy then had no interest in seeing the screenshots the other had insisted I obtain.

Each of these "support" people gave a different version of blaming the wifi (even though I am connected via ethernet), my usage, router settings (for wifi, which they believe affects ethernet even when switched off), etc. The latest one insisted on the old "test socket for 72 hours" ruse, to shoo me away again rather than deal with it. He even promised that as soon as I plugged the router into the test socket "you will see the improvements in your broadband connection during the peak times". It made absolutely no difference whatsoever.

So the 72 hours runs out late tonight. (By the way, this last chap gave me his assurance that he'd have the problem fixed in 24 hours before saying I had to wait 72).

Here's my graph from Saturday into Sunday just to show them I wasn't lying. You can see how it tails off up to around 1900 and then quickly returns to normal after 2300. Every day. And no, it is not usage from my side.

So that is at least off my chest for all the good it will do. At the moment I cannot face speaking to these imbeciles again when the 72 hours are up but I will attempt to give it one last try.

[embattle]

Hi Evie, thanks for the reply but personally I use neither of those services. 

[Evie]

We appreciate that not everyone uses social media @embattle - You do have the option of creating an anonymous Twitter account, which is just as easy to deactivate as it is to create. Teams are also available on livechat and on the phone by calling 191 from a Vodafone number or 0808 040 8408 from an alternative number.

[embattle]

Well done twitter, see how that goes.

[Jayach]

---

@Evie wrote:

Teams are also available on livechat and on the phone by calling 191 from a Vodafone number or 0808 040 8408 from an alternative number.

---

That doesn't seem to be a support number, It appears to be marketing and phones.

08080408408 who called me? | who-called.co.uk

I believe the broadband support to be 08080 034 515, that has always worked for me.

[Cynric]

This 08080 034 515 must be the right number because the mods rarely share it in favour of social media. 🤣