The story so far: I had the 67 mbps FTTC service from Vodafone (I was unhappy with this as I was only recieving 30mbps down). I noticed one day that Openreach were on my street installing fibre lines in the pavement boxes. Shortly after this, Vodafone informed me that I was eligible for an upgrade, including a selection of FTTP packages - I noticed most of them offered higher upload speeds, and I chose 100/100 for £24. If the higher upload speeds were not offered, I would not have renewed with Vodafone due to the shocking service I have received from them.
Shortly after ordering, the confirmation page said that I had chosen the 100 down/18 up package, which was incorrect. I got in touch via web chat, and the adviser told me to ignore this and I would definitely get the 100/100 service that I was originally offered.
Installation day comes around (yesterday) and the Openreach engineers do a good job of installing my fibre line. They check their work, and it is all working except for the fact that I am only recieving 18mbps upload. They tell me that there is no chance I will get 100mbps upload, as Vodafone have only enabled my service to be 120 down, 20 up.
I spent the rest of the day trying to get hold of Vodafone, and eventually tech support gets back to me to talk about it. I tell them my fibre line is fine, and the problem lies with Vodafone. The tech guy says they will send a Vodafone engineer to fix. I say again, it's not a problem with the line as it was checked a matter of hours ago - the guy says it won't be Openreach attempting to fix, but Vodafone. I reluctantly accept this, and end the call.
Later on, I get a text from Openreach saying they will send an engineer to fix my problem - I facepalmed.
I once again talk to Vodafone, and try telling them that it's not an openreach problem. We end the call with him saying as it's my activation day the line needs to "settle" (load of rubbish imo) and he can't do anything else until the next day (today). I say I don't want to spend another hour navigation the menus, waiting on hold, and going through security questions, so he says he will call me back at 10am this morning to check if my speed is as expected.
10am comes and goes, no call, and my speed is still too slow.
Has anyone else been in a similar situation, and what might be a good next move for me, considering I can't seem to get it into Vodafone's head that they simply need to enable the higher upload speed for my connection - I just want to receive what I was originally offered.
