how can i increase my internet speed?

[notsuperfast]

Hey, I have opted for the 80/20 service (superfast2) but am not recieveing anything close to it, I have heard that the SNR can effect the speed and the valued seem pretty high. Would there be anything for me to do to decrease this. I am ongoing a complaint case and Jackie from the Directors Office is dealing with it, but wondering what I can do within the meantime. I suggested to her about installing a new copper line free of charge, but have not had a response yet. 

DSL Mode

ITU-T G.993.2_Annex_B (VDSL2)

DSL Uptime

1 day, 0 hours, 14 minutes and 19 seconds

Line Coding

DMT

Status

Connected

Number of Cuts

0

Link Power State

L0

Line Quality

  Downstream Upstream

Current Rate	27662 kbps	12646 kbps
Maximum Rate	32941 kbps	12738 kbps
Signal-to-Noise Ratio	5.9 dB	6.1 dB
Attenuation	DS1 15.9 dB, DS2 39.0 dB, DS3 61.3 dB	US0 2.7 dB, US1 28.4 dB, US2 45.8 dB
Power	6.9 dBm	6.8 dBm
CRC Errors in last 1454 minute(s)	455	143
Delay	8 ms	0 ms

  Downstream Upstream

Super Frames	22706272	8931804
Super Frame Errors	16	37
RS Words	1517772311	580275974
RS Correctable Errors	110717	170
RS Uncorrectable Errors	360	0

  Downstream Upstream

HEC Errors	1404	0
OCD Errors	0	0
LCD Errors	0	0
Bit Errors	0	0

On top of that here are the results from BT Wholesale:

I had some issues with copy and pasting ("Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.")

60	41.2	14	8.8	35
58.6	35.9	13.7	8.1	32.4

Please can someone explain to me what all of this information means and how it effects my internet speed / what the optimum values should be (I would like to understand what is going on) and sorry for the inconvenience in advance.

[Jayach]

Nothing wrong with the SNR, but the low sync suggests line problems. Have you tried in the test socket?

The speed may not go up immediately, but the SNR should increase.

I don't think you have been provisioned on Superfast 1, as your upload is too high for that.

[notsuperfast]

@Jayach Hi thanks for your response!

Yes I am connected to the test socket. On my account it says that I have the Superfast 2 package (which I am opted in for:

I also think that there are line problems, I feel as if it is highly degraded. Openreach have looked into my line (which was raised by VF a while ago but closed the case as they could not find a solution (annoying when they do that)) and said that there is nothing that they are able to do, this is the best that my line can handle. However on the BT wholesale website it says that I can get up to 58.6mbps even on an impacted line.

To which my instinct is that, if VF can not increase the speed, and openreach said that there is nothing that they can do at the moment (without looking at the inside of the cable), my thoughts are that the line is degraded so much that my speed has decreased over half the speed that I am meant to be getting.  Plus the line is 20 years old (2002) and technology has advaced a lot further than then.

Do I ask for a new line to be installed free of charge? What should I do?

[Jayach]

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@notsuperfast wrote:

60	41.2	14	8.8	35
58.6	35.9	13.7	8.1	32.4

---

It's interesting that your speeds on the BT/Openreach checker are so varied, here are mine for comparison;

80	69.1	20	19	62.8	Available	Available	--
80	66.8	20	19	57.8	Available	Available	--

The sync speed in your original post is 27.6Mbs, and the lowest handback speed is 32.4 so you are under that, which (if the handback speed means what it sounds like) means they shouldn't be handing it back.

If your sync is lower than Vodafone quoted, they should let you leave penalty free. Although that may not help if it is the line at fault, however some ISP's seem to have greater control over Openreach. i.e., those that are owned by the same company.

[notsuperfast]

Hi, a result to the day (sort of)...

The engineer came, did some tests on the line and found no issues (apparently) and then did some work at the cabinet at the top of the street (he says it is 630m away). And said that the throughput speed is a lot faster (60mbps) to the one at the end, but could not find out why. He also said that there were a lot of connections at the box which may cause the issue. 

He switched me over to a different port, and that improved the SNR and the ping (but not the speed really / not to the speed at the top of the cabinet).

I asked him about installing a new line and he said that it would not be possible as Full Fibre is being installed soon. (I do not know if he means generally or in my area as my village is not coloured and no works is being done. But the town that my village is under has colour on it (might be an error). And I asked if I could get one installed anyway and he said that there was no point.

Any thoughts on what my next course of action should be?

@Jayach @Ripshod @Cynric @gipjon 

[Jayach]

Can we see your current DSL stats?

[notsuperfast]

Line Quality

  Downstream Upstream

Current Rate	28920 kbps	10167 kbps
Maximum Rate	27636 kbps	10269 kbps
Signal-to-Noise Ratio	5.3 dB	6.1 dB
Attenuation	DS1 15.8 dB, DS2 39.2 dB, DS3 61.8 dB	US0 2.6 dB, US1 28.3 dB, US2 45.8 dB
Power	6.9 dBm	6.8 dBm
CRC Errors in last 600 minute(s)	250167	14
K (number of bytes in DMT frame)	0	0
R (number of bytes in RS code word)	0	16
S (RS code word size in DMT frame)	0.2640	0.7478
D (interleaver depth)	1	1
Delay	0 ms	0 ms

I don't understand how the MAX Rate is lower than the Current Rate Lol...

@Jayach 

[gipjon]

---

@notsuperfast wrote

I don't understand how the MAX Rate is lower than the Current Rate Lol...

---

It looks like you have had a D.L.M RESET on your line so it's going to take 2 to about 8 days to settle down, don't disconnect your router or the internet 

Also, the port should be 80MB+ at the cab so you are 20MB short before the speed even gets to your house. so you need an uplift and shift to a non-faulty port. if its correct what you are saying 

Also we don't understand what you mean by this  

The engineer said that the throughput speed is a lot faster (60mbps) to the one at the end, but could not find out why

we also need to know the information below in order to help you more 

what is your Vodafone min guaranteed speed because you have said in your post above that Vodafone minimum guaranteed speed is 50MB also 40MB. and your pic of the broadband checker seems to say a minimum of 32.4

what speed does your next-door neighbour get, you can check here .put your next-door address in and look at the observed speeds and date 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

[notsuperfast]

@gipjon 

I assume that he means the line at the start (cabinet) is at 60mbps as the VDSL Range A shows the max is 60mbps. He said that he put my line in a new port.

What I meant in my previous message is that the start / cabinet speed is 60mbps and the end / property speed is 28.5mbps (-210% decrease in speed)

My Vodafone Min Guarantted speed used to be 50mbps but was decreased to 40mbps without my permission or even knowledge / notice. 

Neighbours Line:

62.7	42	15.4	12	42.1	Available	Available
60.7	40	13.9	10.9	35	Available	Available

[CrimsonLiar]

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@gipjon 

What I meant in my previous message is that the start / cabinet speed is 60mbps and the end / property speed is 28.5mbps (-210% decrease in speed)

I don't think that's how percentages work

[Cynric]

52.5% 😁