Welcome to Vodafone Community
In August I reported a problem - no dial tone eventually got some sense from chat BOT and a BT engineer was sent.
Repair only temporary and trying to get through to Vodafone is so difficult.
This time chat BOT disconnected the chat and I have wasted 50 minutes of my life.
This is the same problem and ongoing since August a promise of compensation but nada
And another thing: Chat does not issue a ticket# or complaint number. So every time it is treated like a new fault and the moronic BOT goes through the same inane questions. Chat rooms and forums are not customers serve.
Finally, if yo do not send out a BT Engineer this problem will not get solved and you will lose a customer, but I don't think VODAFONE gives a damn.
Amanda I do not have Facebook or Twitter accounts. I have no landline. How do I speak to someone at Vodafone.
Why do I have to go through the chat BOT procedure, get disconnected, have no one call me to reinitiate and complete the procedure? Why does VODAFONE muck people about like this? It is like dealing with the Borg.