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Broadband Landline

just changed to fibre broadband and landline but cannot use 1471 or 1571 and have been told these numbers are not supported on fibre??anyone been told similar

Opting out of extras

HelloAnyone else opted out of an extra to find, several months later, that they were still paying for that extra? I've had this problem in the past (opting out using the website) and I opted out of some other extras today, only to find they were stil...

How many VoIP profiles on your dashboard?

Got the VF voip service provisioned correctly today and now I have two voip profiles showing on the VF router dashboard, instead of one previously. I used to have only one profile before. What do yours show?

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ritz by 4: Newbie
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Transferring my landline from cooper to FTTP/H

How long can it take to transfer your landline from cooper FTTC to full fibre FTTP/H. I have been told 3 times it can take up to 24 to 48 hours I had my full fibre line installed on Tuesday 4th April it was activated the next day now this is Saturday...

Landline not accepting incoming calls

Since switching from talktalk to vodafone fibre to the home on 13th Jan, I have not been receiving incoming  calls. The caller gets a recorded message 'the number you have called is currently not accepting incoming calls please try again later.  I ca...

Cannot end call from mobile to VF landline

Calls from a mobile to the VF voip landline do not end when I end the call on the mobile. The VF voip stays on. I'm using a standard set up with a Gigaset DECT directly connected to TEL1 of VF router.Anyone experiencing this?

ritz by 4: Newbie
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Home Phone Out of Bundle Charges

I have the weekend and evening calls bundle and on my latest bill I have been charged for out of bundle telephone calls despite them actually being after 7pm.  The Vodafone bill shows them as an hour earlier than they were and this has only occurred ...

NO Line displayed on DECT Phone with Full Fibre 500

Hi Guys, I have recently moved from Virgin and now use the Full Fibre 500 service with VF. I have plugged my old DECT handset into the VF router but it shows as no line?? Is there a reason for this? The router shows the 'phone' light on so i'm stumpe...