Landline not working

[elposty1]

Spent 45 minutes last night with Vodafone agent , i tried everything to check the landline. Its still not working there is no dialling tone Vodafone are a joke, Broadband is working, but not our landline. I know there is a fault on the line yet Vodafone don't have a clue

[Effie]

Hey @williamhoke I hope you're doing well! It's disappointing to hear that you're also facing landline issues.

As we have no account access on the Community and no way to run any testing, please pop a message over to our Social Media team here so they can check this out for you. 

[Ripshod]

---

@VFbroadbanduser wrote:

The broadband signal only requires one wire

---

Where did you get that little nugget from? Any wired signal requires a return path.

Don't be shouting at vodafone just yet. When I moved from TalkTalk FTTC to Vodafone FTTC the broadband connected fine. It took 14 days for an openreach engineer to realise that my broadband had been moved to a different pair at the exchange but the phone service hadn't.

[VFbroadbanduser]

That little nugget came from being an ex-Openreach engineer.

The reason in your case the broadband worked is because with FTTC the broadband signal comes in from the street cabinet on another set of exchange and distribution sides in the copper PCP and the dialtone comes from the equipment in the exchange. So even if it isn't connected in the exchange the broadband will still work.

With FTTC in the copper PCP the new exchange and distribution pairs are looped in and out of the original exchange and distribution sides (original E side to new D side and original D side to new E side).

When you have a fault with no dialtone (which is the key), but the broadband is working on FTTC that means that one leg is not connected on the distribution side somewhere on the line between the copper PCP and the property.

[Jayach]

---

@VFbroadbanduser wrote:

It will be a fault on one of the two wires from the copper PCP cabinet to your house.

---

But you said, the wires from the cabinet to your house, not the exchange to the cabinet.

That comes from being OCD. 😉

[VFbroadbanduser]

No I didn't, I have said it was from inside the copper PCP (original street cabinet) to a property..

Let me explain the diagram and what is inside the copper PCP cabinet.

Originally before FTTC came about in the late 2000's these cabinets only had an incoming cable from the exchange terminated on one side (exchange side). On the other side is the 'distribution side' which goes from the cabinet to a property. With either a standard PSTN line or using ADSL 'inside the cabinet' a loop is created from the exchange side to the distribution side to make the circuit.

When FTTC came about, inside the copper PCP street cabinet another set of exchange and distribution wires were added that linked back via the tie cables to the FTTC cabinet. What the diagram is saying is you disconnect the original E and D sides and loop them in and out of the new D and E sides to create the new FTTC broadband circuit.

The distribution side from inside the cabinet is literally a pair of wires that goes back to a property, if there is a break on one of the legs anywhere the broadband will still work, but you will get no dialtone. Because you need the pair of wires to get the dialtone. The RDSLAM part of the diagram is what is inside the FTTC cabinet on the distribution side that connects via tie pairs to the new pairs in the copper PCP.

I hope this explains the diagram from my old previous post.

[Jayach]

Your picture hasn't been moderated yet.

I'll take a look when it has.

[Jayach]

Picture moderated now.

I shall bow to your more intimate knowledge of the internal wiring of the cabinets.

However there are basically two copper runs, one from the exchange to the cabinets and one from the cabinets to the home/property

A break (disconnect) in the copper wire(s) from the exchange to the cabinet will only affect the phone.

A break (disconnect) in the copper wire(s) from the cabinet to the home/property will affect both phone and broadband. (although because of the frequencies used for the broadband it can sometimes just about hang on if only one leg is broken, but will be severely degraded.)