Landline phone crackling and slow broadband

[Fenders]

I have an issue with my landline phone and broadband and have attempted to report it to Vodafone through various methods with no success. So I am hoping someone from the Tech team will see this.

My broadband is on Super Fast 2 and I have been getting between 65-68mbps.

2 days ago my landline phone rang. On answering all I heard was a very loud crackling. To check the phone I then called my landline number from my mobile. Again very loud crackling and nothing heard on my mobile.

I have also tried to dialing out on the landline phone but same issue. I have used a different phone to try and eliminate possible issues.

Whilst I have been checking the obvious like cables, sockets, etc I thought I should check my broadband speed.

On doing this test it was reported that my speed is 19mbps when I should be getting 65mbps. So I am guessing that these 2 issues are connected to the same problem.

[Evie]

Hey there @Fenders - Hmm, that doesn't sound right! We don't have account access over the forum to be able to run tests on your line, so could you drop us a message on social media so that we can look into this for you? Be sure to include a link to this forum thread and your landline/account number.

[Fenders]

Thanks for the reply. BT are sending an engineer today.

Thanks again