NO Line displayed on DECT Phone with Full Fibre 500

[jmsmsith1972]

Hi Guys,

I have recently moved from Virgin and now use the Full Fibre 500 service with VF. I have plugged my old DECT handset into the VF router but it shows as no line?? Is there a reason for this? The router shows the 'phone' light on so i'm stumped. 

Can anyone advise on what the issue may be. For reference this was a newly installed fibre line, i have no master socket so have been led to believe i plug straight into the marked phone outlet to the back of the router which is how it is currently set up.

Cheers. Justin.

[Jayach]

How have you connected the DECT base to the router? Have you used the "VoIP adapter" supplied by Vodafone.?

[jmsmsith1972]

Hi, no i have used the supplied cable and connected that directly from the phone base station to the tel port.

[jmsmsith1972]

I wasn't supplied a VOIP adapter, the only other item in the box was a DSL filter which is no use as i now don't have a traditional phone socket. I thought that full fibre 500 was a direct to hub connection?

[Ripshod]

If you're relying on the display have you tried a call yet? Do you get a dial tone? 

[jmsmsith1972]

Hi, just tried no dial tone. If i ring the landline number from my mobile it rings on the mobile but nothing happens at the landline.

[Jayach]

If you are using an RJ11 to  RJ11 (modem) cable,  it may be that the pins on the DECT base do not match the cable.

The cable will use the centre 2 pins, the DECT base may use the outer 2 pins. (it should be easy to check)

[jmsmsith1972]

I've just checked the DECT base unit and that appears to have four brass coloured centre pins.

[Jayach]

Impossible to say what pair they are using then.

Really it needs the original cable refitting and a VoIP adapter used at the router end. 

How to set up my home phone (vodafone.co.uk)

If you didn't receive one, contact Vodafone and they should send you one.

https://www.vodafone.co.uk/bbservcd or call 08080 034 515

[Jayach]

A thought. If you have the original cable, check what pair of pins are used at the phone end of that. (hopefully it won't have all 4 present)