My FTTP went live on Thursday. I also got the phone service and transferred my home phone no. The instructions in the router say that an adaptor will be provided during set up but the Openreach engineer said it was nothing to do with him and I’d need to contact Vodafone. After several attempts to get through to the ‘xperts’ but being on endlesss hold both via phone and chat , I eventually got through to the standard customer services team. They told me that I was responsible for sorting my own adaptor and it wasn’t anything to do with them, despite what it says in the set up instructions about one being provided. They eventually agreed that they’d credit me with one if I bought it. It arrived today (the one on Amazon that’s been recommended here various times RJ11 to BT) I plugged it in to the router and nothing. Dead phone and an error message on my BT 8600 handsets about no line connection. I then went through the pain of contacting customer services again, and one hour 15 mins later still no working phone. He just told me that he’d reported it as a fault.
Reading through some posts on here, it seems that I’m not alone! My question is, what do I need to do to get this sorted?
Could it be a compatability issue with the BT 8600 handsets? Is the adaptor the right one?
