Number port gone wrong

[Sad_Alistair]

Hi folks,
On Monday I switched my broadband and phone line from Vodafone to TalkTalk. Everything seemed to work OK for a day (although I never checked my landline), then TalkTalk cancelled my service. According to their support, Vodafone didn't release my phone number to them, so they cancelled the service! They've suggested I start a new order, but I will get a new number. 

Does anyone know if I can re-connect my Vodafone service that was disconnected a couple of days ago? It sounds like that might be the best option for me to keep hold of my phone number. 
Thanks, 
Alistair

[Jayach]

---

@Sad_Alistair wrote:
On Monday I switched my broadband and phone line from Vodafone to TalkTalk. Everything seemed to work OK for a day (although I never checked my landline), then TalkTalk cancelled my service. According to their support, Vodafone didn't release my phone number to them, so they cancelled the service! 

---

So have TalkTalk left you with no broadband service at all? That seems very poor of them.

Are/were you still on the PSTN (phone connected to the BT socket), or had you moved to VoIP (phone connected to the router)?

[Sad_Alistair]

Yes, I've no phone line or broadband. I'm on the PSTN. If you call the number, you hear a ringtone, but it doesn't route to my phone. 

I could do with a way to find out whether my number is with Vodafone or Talktalk. I think this is something Openreach handle, but they're not contactable by a member of the public.

[Jayach]

Have you raised a complaint with TalkTalk, they have handled this very badly. If they were having problems porting the number, they should at least have offered you a new one, not just left you without broadband.

A complaint to Ofcom may also be useful. https://www.ofcom.org.uk/make-a-complaint/

[Sad_Alistair]

Thanks. I think my only option is to throw the dice on a new connection with TalkTalk and hope they recover my number. 
I'll make an Ofcom complaint when I know the outcome.