Trouble porting Landline from Virgin Media

[Juleswhitti]

Hi I had  Vodafone Broadband and phone line installed today and tonight I made a few calls but family were unable to make incoming calls. (mainly kept landline for elderly parents) and requested to keep existing phone number.  Phoned virgin media and I am being charged £19 to keep phone line until number is ported? They said Vodafone had to call them to request number port be released to them, whatever that means and until that happens I won’t be able to receive incoming calls which is ridiculous.  Please help. 
ive been on hold to Vodafone for ages now. 
thanks

julie

[Mark]

This is normally something that would be covered in the conversation when you join us @Juleswhitti. We can't guarantee being able to transfer a number from Virgin to our network, but if requested, will always try to do this. This is usually done via an automated request, not a phone call. As we'll need access to your account to see if this is available, already been requested, or needs to be requested, pop us a message via one of our social channels and we'll be happy to help.

[Juleswhitti]

Hello Mark,  got through last Thursday and spoke to someone who said it had been requested but may take 3/4 days to port. Still no luck receiving incoming calls. Can you help? I am not sure what to do, we can phone out fine but I need a landline for my mum and mum in law to phone us.  If this is not possible to port existing number will I be able to get a new number instead ( though this is not preferred option) thanks Julie Whittjngham

[Jayach]

If you are able to ring out what does the CLI tell them your number is? (try ringing your own mobile, if you have one, to see)

[clint_flick]

Hi

When you join VodaFone from Virgin Media the LandLine port is part of that process, unless VodaFone did not ask about your existing number.

So you plug in a filter and then your phone.  or try the rear of the router.

If you do hear a dial tone,

dial 17070 and select option 2 from the menu – this should be the Quiet Line Test

VODAFONE MUST request the port of the number, VM will then release it.

[mikek73]

I hope you got this sorted.

For what it's worth, I have been with Vodafone for a number of years, they provided my Landline number and Broadband service, but when I upgraded to the new FTTH Gigafast service, they say they cannot port my Landline because it's a Virgin Media number.

I have never heard so much tosh in all my life.

[Jayach]

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@mikek73 wrote:

For what it's worth, I have been with Vodafone for a number of years, they provided my Landline number and Broadband service, but when I upgraded to the new FTTH Gigafast service, they say they cannot port my Landline because it's a Virgin Media number.

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Are you saying Vodafone say they can't move your number from FTTC to FTTP even though they were already providing it on FTTC?

[mikek73]

Yup.  That's what they're saying.

[Jayach]

Very strange.😕