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Trying to connect landline to router

Bullfinch
4: Newbie

I have a Panasonic KX-TGD320E Landline that used to be connected to my old Virginmedia router and worked perfectly fine.

Now that I have changed providers I cannot get the above phone to work on VF THG3000 wifi hub.. I'm without a landline now that Virginmedia has disconnected me. VF supplied me with this adapter https://tinyurl.com/2p9nd66v ,however with or without the adapter there is still no line connection, simply does not work. I've seen this https://tinyurl.com/3b39wjws  on Amazon and wonder if this would cure my problem.

Connection to router is currently from phone base to green port TEL1, have tried TEL 2 but no joy.

I'm waiting on VF 2nd Tech Team to get in touch but when I don't know.

Alternatively I could maybe buy a voip enabled phone but they look heck of a bit expensive. any tips are appreciated. 

 

1 ACCEPTED SOLUTION

Jayach
16: Advanced member
16: Advanced member

Yes, Vodafone need to enable the phone service. It should have been done automatically, but sometimes isn't.

Call them on 08080 034 515 or use live chat https://www.vodafone.co.uk/bbservcd/.

There is probably no one there now, try tomorrow.

 

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23 REPLIES 23

ALANRF1GP
3: Seeker
3: Seeker

I have spoken to three different people at vodafone trying to get my landline to work.  This last person told me that I cannot use a cordless phone.  Just a regular cordless phone.  Is this true?

 

No, I have and had for several years a Siemens Gigaset cordless IP phone. The base unit (a black box) plugs into the router, the phone sits on its charging unit. Works perfectly out of the box.

I'm not saying buy one, just that cordless phones are fine. My phone is older and has a smaller black box rather than a white box in the picture. That white box plugs into the router, the base charger can be anywhere

https://www.gigaset.com/hq_en/cms/ip-phones.html

 

Cynric
16: Advanced member
16: Advanced member

@ALANRF1GP Are you using VoIP? If so search the forum for Grandstream. Otherwise if you are using the TEL socket in the router then a DECT phone should work.

I am using the TEL socket in the router.  Have had no landline since the service was activated and I've talked at length to three different people at Vodafone.  Each has told me something different but this last one said neither of my cordless phones will work.  I'm about ready to switch providers.