Vodafone via CityFibre landline problems.

[seroo]

Hello,

We still have a landline and when moving to CityFibre we obviously had to use the rj11 port on the router instead of the BT wall socket.

We're now having problems with calls. The person calling can't be heard by us, but the person calling can hear us saying "hello, hello, HELLO..."

The handset was quite old and I replaced it. Still the same. It's an old rj11 cable that came with an old router.

It seemed to work fine to begin with - caller ID working etc. that also seems problematic now as well.

Is anyone else using a landline on Vodafone via City fibre? And if so, is it working as it should?

[Charlotte]

Hello @seroo, I hope you're doing well! I appreciate that having problems with your landline can be frustrating, and we certainly need to take a closer look into this for you to make sure you're getting the best available service. If you give the dedicated Broadband Team a call on 03333 040 191 or drop them a message here, they can look into this for you.