Thank you everyone for your advice, (I hope that the 3am rant caused amusement, although the sleep deprivation from worry about my lost income, & searching for solutions is killing me).
Yes I have held the off button for more than 10 seconds, left it off for a bit, and then switched it on again, (incoming calls still just get a tone, which has been the case for some time now, (the 'this number is invalid' message disappeared some time age). I am reluctant to 'mess' with the router more than than, just in case I lose my internet as well!
I have just emailed Vodafone with my router serial number, (with a picture of the label as well), together with my correct full address, as I gather that an error in either can cause incomplete number porting.
Can anyone throw some light on what Vodafone mean by 'We would like to inform you that we are continuously monitoring your account regarding the landline issue'?
Are they actually doing something, and what are the actual steps that they could, or should be doing to put right whatever could be wrong?
Is there a contractual time-line protocol which they set for themselves, to achieve this by, (or one imposed upon them by industry oversight), and what happens if they don't achieve this?
Can they, in theory, just leave me without a working land-line, without any recourse, for the entire time of my contract, (or if I were to 'escape' from my contract, is my 'in-limbo' land-line number of 30 years, definitely gone for good?
These are all questions which I have asked of Vodafone, but they just ignore the questions.
Many thanks for any advice which anyone can give me.
Gillian
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