4G connection on iphone

[Rebecca66]

my iPhone 12 will not connect to 4G anymore, simply connects to Edge, where ever I go! I have tried changing settings but no difference, any thoughts- spent 45 mins with a digital advisor this morning who achieved nothing in that time, 20 mins on a call and they just put on and removed a data bar! 

[Lucy_F]

Hi @Rebecca66 Thanks for raising this. There's some troubleshooting we can try on. On your iPhone please head to Settings > Mobile Data > Mobile Data Networks and ensure the following APNs are set: Name: Vodafone internet

• APN (Pay monthly customers) – wap.vodafone.co.uk
• APN (Pay as you go customers) – pp.vodafone.co.uk
• Username: wap
• Password: wap

If issues persist, pop us over a message via our Social Media Team here and we'll take a closer look into your account. 

[Rebecca66]

Thank you, that seems to have worked! Fingers crossed! 

[Lucy_F]

You're more than welcome, I'm glad to hear that seemed to have resolved things! Thanks for letting us know. If you do encounter any further issues, feel free to reach out to us via the contact information here.