Data Sim no Internet for last 4 weeks

[Mikegethings]

Hi I have a data sim in my LR Discovery and not had internet for the last 4 weeks - is there a problem with Vodafone ?

[Mark]

Hey @Mikegethings, If you've never had a connection via this SIM whilst in the router, I'd suggest popping it into a phone to see if it connects to our network, before popping it back into your router. If it connects whilst in the phone, this would indicate the issue would be connected to the router. If it connects in neither, it may need activating. If it's definitely active but not connecting, got through our initial troubleshooting steps. If this doesn't help, pop us a message through one of our social channels and we'll take a closer look. 

[Mikegethings]

Hi Mark please see copy of chat from Vodafone website :

David: Michael, thank you for your patience. I have checked your area network coverage and can see that There’s a problem with our mobile network in this area at the moment that may be causing issues with your service. We’re sorry if you’re experiencing any disruption, we know how frustrating this can be. Thanks for your patience. As soon as we have any further updates, we’ll let you know here.

David: And this is the reason why your services was not working. Incident number INC000005131354 Site id 36936(Macro) Expected time to resolve 17 Days Start date 18:12 05 May 2024

You: The problem is not just in my area, it is a constant problem when driving around !!

David: I understand your concern. I want to inform you that the ongoing issue is not just in your area. Our technical teams are working actively to resolve the issue. And also, I have kept your number so that you will receive the updates on the issue. We are really sorry for the inconvenience and We really appreciate your patience in this regard

You: Will I be compensated ?

David: Michael, I request you to contact us again when the issue is resolved and we will definitely check what we can do for you about your network issues and your services. Pleas be assured about it. You can keep this chat as a reference. Ref. number: 188700634044590929

You: How long has this problem been ongoing ?

You: Why was I not informed ??

David: The ongoing network issue started on 18:12 05 May 2024 and it will be resolved as soon as possible. We really sorry the inconvenience caused. And please do not worry, you will be informed about the updates on the issue as I have updated your number on the issue

[Janey]

Thanks for the update @Mikegethings and apologies for the information provided. The SIM is obviously mobile and as you drive around it would connecting to different masts in different areas. Unless you're circling the same area then the network issue at that postcode is unlikely to be the cause. Did you manage to test the SIM in a mobile at all?