GigaCube unstable 5G

[Ash194]

Despite having a full 5G signal at all times the GigaCube randomly drops away. The only way to get it back is to login to the device and run a location test, this in turn forces it to jump back into 5G with a full signal. Just wondering why the device is not doing this automatically if it momentarily looses the 5G signal? I don't want to have to keep doing this .

[Ash194]

Couldn't agree with you more on all the points you raise. I have given up now the guy on twitter basically told me sorry you have to just get on with it. He didn't understand any technical concepts that I raised nor did he have access to the teams that do which for me makes customer services useless and a waste of time. 

[Ash194]

Had a callback from a manager last night. She told me I need to send the Gigacube off for testing as I should apparently be able to select 5G as the preferred network. I tried to explain to her like others have done on here that the firmware won't let you change from auto. Apparently this isn't normal and they need to start to collect examples. I know from talking to the manufacturer that's it's Vodafone's dev team that have tailored this firmware version. Sad that I have to loose the Gigacube for three days simply to prove a point and all because of a breakdown in communication within Vodafone between the dev team and front line staff.

[Bravo]

Be interested to get your update once the unit comes back from "repair". Dare say they'll just chuck it in the bin and give you a fresh one. But who knows. Hope you don't get the "later" firmware mine is running.

[havip]

Hi unfortunately the option to change the network search setting is defaulted to auto with no option to change them.

havip

[Ash194]

It can only be changed with the HiLink app but you can only do it with the Android version, something the moderators on here never mentioned. If that fails to resolve you will have to hard reset the Gigacube to get it back to its default settings. 

i never sent mine back as it works fine in a different part of our building so I'm not going to waste my time playing their games. Clearly the optimize location bar chart for signal strength is wildly inaccurate.

[filipepratalima]

You Sir (@Ash194)... are a God!

The fact that the support here fails to mention over and over again is that the HiLink app ONLY the ANDROID version works in changing the network operation to "4G only" - that instantly fixed my 10MB down / 6MB up issue to a more breathable 170down/60up.

Thank you!

[Ash194]

Image attached it seems 5G is stronger than ever now. Still can't connect to it at all anymore would love to know what's behind this. 

[Bravo]

Looks very much like the signal strength readings I get from mine. I happened to try the Android app to view/set the network settings. Sure enough using that particular version of the app (not the iOS version nor the bog standard web portal) I was able to change from "Auto" to "5G only" (or for that matter "4G only").

However changing from "Auto" to "5G only" was a *really* bad mistake, the unit simply refused to connect to the network - at all -after changing this. It was fairly brickish like!! Nothing less than a factory reset made it come good. I've now left it on the default setting.

Im really not sure what could be causing the issue you describe, save trying it in another cell or swapping the box did another one. Mine has pretty much settled down, following the factory reset(s) I did before Christmas. It still periodically (watchdog function?) reboots itself, but appears to successfully hold onto 5G. Certainly the download speeds aren't too shabby and generally exceed 250 to 300 Mbps when client machine is directly connected to the cube via WiFI. It's somewhat slower connecting via the cubes Ethernet port and my home network.

Uploads are still pegged around 32 Mbps peak. Ping times are around 25ms or so. We apparently had some cell "upgrades" here around 2 weeks ago, the network was frankly dreadful for a few days, but recovered back to what it was before. I was led to expect some massive speed upgrade by team VF when I called to report the network slowdown, but it must've been sheer optimism on their part as it's now about as good as what it was before  😉

My experience is that these things get gradually worse (speed wise) over time as more folk simply hop on the bandwagon. Certainly that was the case with certain 4G home broadband services. There is something to be said for being an "early adopter" if you can bear the other gripes.