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Solution

Mobile Dongle K5161z not being recognised by Windows 10 Laptop

jhollin568
2: Seeker
2: Seeker

‎07-06-2022 01:30 PM

Hi,

I received my K5161z dongle today and have tried to get my Levono Windows 10 laptop to connect to it, but it is not showing on the network & internet settings.

 

I have downloaded the Vodafone Mobile Broadband app from Windows Store but it keeps saying 'Your device could not be found'

 

Anybody know what I'm doing wrong?

 

Many thanks,

Jay 

0 Thanks
1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

‎07-06-2022 02:07 PM

Hi @jhollin568 

 

Follow the information from device support here: Device Support 

 

If you still have problems, live chat or Customer Services will help.  You also have the Social Team through Twitter or Facebook social channels here: Contact Us