Mobile Dongle K5161z not being recognised by Windows 10 Laptop

[jhollin568]

Hi,

I received my K5161z dongle today and have tried to get my Levono Windows 10 laptop to connect to it, but it is not showing on the network & internet settings.

I have downloaded the Vodafone Mobile Broadband app from Windows Store but it keeps saying 'Your device could not be found'

Anybody know what I'm doing wrong?

Many thanks,

Jay 

[AnnS]

Hi @jhollin568 

Follow the information from device support here: Device Support 

If you still have problems, live chat or Customer Services will help.  You also have the Social Team through Twitter or Facebook social channels here: Contact Us