Mobile Wi-Fi R219h

[Andy89]

Hi Vodafone, I have recently just purchased your Vodafone mobile wifi dongle(R219h) as an alternative to a normal wifi as where I live doesn’t have phone line connection and a few of your advisors agreed my Xbox and other devices would be fine to stream off of.

Having done that and set it all up, everything seems to work fine other than Xbox which I can’t use online at all. My (NAT) is showing up strict, which doesn’t allow me to chat or connect to any other online Xbox users!  and also have no UPnP which I believe is down to the dongles MU frequency but may be wrong. Is there please anything I can do to resolve this as I’ve tried every google and YouTube method I can find. Surely there’s a way of sorting this for the money I’m paying for this specific ‘wifi’ every month. Being able to use the Xbox was initially the only reason for me to order the dongle and now I can’t even seem to do that.

Please assist in any way you can, many thanks.

[BandOfBrothers]

Hi @Andy89 

I found this thread on the forum which appears to be very close pretty much word for word to your thread !

Mobile-Broadband/Mobile-Wifi-r219h. 

As in this thread please contact the Vodafone Social Media Team's via Contact-us-for-account-specific-queries. 

[Andy89]

All I want to know if there is anything they can do or if this is on going problem still 

[Tash · Accepted solution]

Hi @Andy89, if you raise this to us through the method @BandOfBrothers has provided we'll be able to get this raised to our Network specialists, as we have an ongoing case which requires examples so we can investigate and find a solution. 

Please ensure when messaging us that you include a link to your post and your Community username. We can then track down your message should we need to at any point, and you also won't need to write your query out again.