Pay as you Go number not recognized

[Inspiro08]

Good Afternoon,

I have a mobile broadband pay as you go that hasn't been used for a while. While trying to top up the number I am struggling trying to top it up.

Ringing 191 and trying to contact Vodafone directly has not helped as the number is again not recognized.

Any help would be greatly appreciated.

Thanks

[MarkD]

Good afternoon @Inspiro08, when was the last time that you topped up and used the Mobile Broadband service? Do you use or have access the My Vodafone App or online account? If you do, are you able to sign in using the Pay as you Go mobile number? 🙂

[Inspiro08]

Hi @MarkD,

it was last topped up mid 2020. It was never linked to an online account or MyVodafone account unfortunately.

I'll try to see if i can link it to an account.

Thanks

[MarkD]

With the error that you're getting, it might be a case that the number has been disconnected from the network. If you drop us a private message with either the number or account number on Twitter or Facebook, we can check this. We can also advise the next steps if the number is no longer active. All the social media details can be found here.