If signal strength is unstable or no signal icon is displayed on the status bar, you can try these solutions.
Remove the Magnetic and Metal Case
The interference of metal and magnetic materials may cause a poor signal. If you are using a metal case, magnetic case, or magnetic phone holder, etc., please remove the case or holder and try again.
Move to Another Location
The carrier’s network coverage varies with the area, and the phone signal may be blocked in some enclosed indoor environments. You can go outdoors to check whether the phone signal can return to normal.
Reset Access Point Names
Incorrect APN settings will prevent your phone from accessing the Internet. Go to Settings > Mobile network > Mobile data > Access Point Names (APNs) > , tap Reset to default.
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Reset Network Settings
Open Settings, search for and touch Reset network settings, then tap RESET NETWORK SETTINGS. After resetting, your data about Wi-Fi, Mobile and Bluetooth settings will all be erased and need to be manually reset.
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If the above methods don’t work, you can open Support App, go to Quick services on the Services page. Tap Live chat to consult customer service for relevant solutions; or tap Service centers to locate the nearest HUAWEI Customer Service Center, then take your proof of purchase and navigate there for professional help.
Regards,
Rachel Gomez
