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R219 Not Connecting

H-Santos
2: Seeker
2: Seeker

Hi folks.

Until 8 days ago my R219 connected ok-ish, but now it hardly ever connects.

The connection light flashes between red and orange/amber all the time.

My contract has just started its third month, so I don't know what I can do now.

Any ideas on how to fix this or if I am entitled to canceling my contract due to not receiving the service I'm paying for.

Thanks

H.S.

 

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @H-Santos 

 

I believe there is a sim card in the device so can you test it in another device  / phone and then see what happens  ?

It might be worth checking your local and surrounding masts via the Vodafone Status-checker. 

Some helpful advice and a template in Network-issues-initial-checks-and-template. 

 

In regards to cancelling a contract please check your terms-and-conditions 

And I-want-to-cancel-my-Pay-monthly-service. 

Customer services via 0333 304191,  191 or Live Chat can elongate on your options and if applicable any relevant Early Termination Fee. 

I wish you all the best with this @H-Santos 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Thanks @