R219 Not Connecting

[H-Santos]

Hi folks.

Until 8 days ago my R219 connected ok-ish, but now it hardly ever connects.

The connection light flashes between red and orange/amber all the time.

My contract has just started its third month, so I don't know what I can do now.

Any ideas on how to fix this or if I am entitled to canceling my contract due to not receiving the service I'm paying for.

Thanks

H.S.

[BandOfBrothers]

Hi @H-Santos 

I believe there is a sim card in the device so can you test it in another device  / phone and then see what happens  ?

It might be worth checking your local and surrounding masts via the Vodafone Status-checker. 

Some helpful advice and a template in Network-issues-initial-checks-and-template. 

In regards to cancelling a contract please check your terms-and-conditions 

And I-want-to-cancel-my-Pay-monthly-service. 

Customer services via 0333 304191,  191 or Live Chat can elongate on your options and if applicable any relevant Early Termination Fee. 

I wish you all the best with this @H-Santos 

[H-Santos]

Thanks @BandOfBrothers. (sorry for the late reply)

I have followed a 12 step checklist that I was given by Vodafone and still not getting a good signal, infact I seem to get 4 minutes of a good signal per day, which is now putting my studies and training for my job behind.

I think I'm going to have to speak directly with Vodafone again this week, as I get the same issue with my phone as well now.

Thanks again for your help.

H.Santos