Fix Wi-Fi connection problems
If you’re having Wi-Fi connection problems or see an Wi-Fi icon with an exclamation point , try the solutions below. After each solution, try to open a webpage on your phone to see if the issue is fixed.
Note: Some of these steps work only on Android 8.1 and up. Learn how to check your Android version.
Step 1: Check settings & restart
Make sure Wi-Fi is on. Then turn it off and on again to reconnect. Learn how to connect to Wi-Fi networks.
Make sure Airplane mode is off. Then turn it on and off again to reconnect. Learn how to enable and disable Airplane mode.
Press your phone's power button for a few seconds. Then, on your screen, tap Restart .If you don't see "Restart," press and hold the power button for about 30 seconds, until your phone restarts.
Step 2: Find the problem type
Phone: Try connecting to the Wi-Fi network with another device, like a laptop computer or friend's phone. If other devices can use the network, the problem is most likely with your phone.
Network: Check whether your phone can connect to another Wi-Fi network, like at a friend's house or a public network. If your phone can connect elsewhere, the problem is most likely with the network.
Internet: If your phone connects to the Wi-Fi network but you still have no internet, the problem is most likely with your internet connection.
Step 3: Troubleshoot by problem type
Phone
Delete & re-add network
Check for problem apps
Internet & network
Restart the router & modem
Sign in to a public network
Reset all network settings
Wi-Fi hotspot
Check that hotspot is on
Contact your mobile carrier
Regards,
Rachel Gomez
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